{"id":7032,"date":"2023-12-24T17:58:29","date_gmt":"2023-12-24T17:58:29","guid":{"rendered":"https:\/\/mer.tours\/what-airlines-have-told-the-federal-government-theyll-provide-in-the-event-of-some-delays-or-cancellations\/"},"modified":"2023-12-24T17:58:29","modified_gmt":"2023-12-24T17:58:29","slug":"what-airlines-have-told-the-federal-government-theyll-provide-in-the-event-of-some-delays-or-cancellations","status":"publish","type":"post","link":"https:\/\/travelaffiliatewebsite.com\/mer\/what-airlines-have-told-the-federal-government-theyll-provide-in-the-event-of-some-delays-or-cancellations\/","title":{"rendered":"What airlines have told the federal government they&#8217;ll provide in the event of some delays or cancellations"},"content":{"rendered":"<p><\/p>\n<div>\n<p>The cost of <a href=\"https:\/\/thepointsguy.com\/guide\/how-to-not-get-stuck-during-airline-delays-cancellations\/\" rel=\"noopener\" target=\"_blank\">flight delays or cancellations<\/a> can quickly add up. On top of the inconvenience of being stuck in an airport for hours on end, missing a family gathering or a day of vacation, flight disruptions can get expensive \u2014 from extra meals at the airport to, in the worst cases, an unexpected night in a hotel.<\/p>\n<p>In some cases, though, the airline might be willing to pay for some of those costs \u2014 specifically, when the disruption is due to an issue like maintenance or staffing (in other words, when the problem is the airline&#8217;s fault).<\/p>\n<p>You just might need to ask &#8230; and to <a href=\"https:\/\/thepointsguy.com\/guide\/passenger-rights\/\" rel=\"noopener\" target=\"_blank\">know what your rights are.<\/a><\/p>\n<p>In late 2022, the U.S. Department of Transportation <a href=\"https:\/\/thepointsguy.com\/news\/airline-customer-service-dashboard\/\">unveiled an airline customer service dashboard<\/a> that spells out how the 10 largest U.S. carriers accommodate passengers in the event of a cancellation or significant delay within the airline&#8217;s control.<\/p>\n<p>The page, found at the web address <a href=\"https:\/\/flightrights.gov\/\" rel=\"noopener\" target=\"_blank\">FlightRights.gov,<\/a> shows the commitments each airline has made in their customer service plans. The DOT claims most airlines firmed up and clarified those commitments during the dashboard creation process.<\/p>\n<p>For their part, airlines contend that they were already providing most of these accommodations for passengers. Some airlines even view the exercise as unfair. For example, a low-cost carrier that lacks an interline agreement with other airlines might still book passengers on other airlines by paying full price for tickets. In other words, just because something is not listed here doesn&#8217;t mean an airline won&#8217;t provide it.<\/p>\n<p>Don&#8217;t expect these types of accommodations for delays or cancellations that are outside an airline&#8217;s control, like those due to weather or air traffic control. Passengers are generally given little to nothing in the event of one of those delays or cancellations.<\/p>\n<p>Here&#8217;s what each airline has committed to, according to the dashboard.<\/p>\n<figure class=\"jsx-4252866712 tpg-figure\">\n<div style=\"padding-top:0\" class=\"jsx-36530878 full-width-auto-height-image\"><span style=\"box-sizing:border-box;display:block;overflow:hidden;width:initial;height:initial;background:none;opacity:1;border:0;margin:0;padding:0;position:relative\"><span style=\"box-sizing:border-box;display:block;width:initial;height:initial;background:none;opacity:1;border:0;margin:0;padding:0;padding-top:66.625%\"\/><noscript><img alt=\"\" loading=\"lazy\" decoding=\"async\" data-nimg=\"responsive\" style=\"position:absolute;top:0;left:0;bottom:0;right:0;box-sizing:border-box;padding:0;border:none;margin:auto;display:block;width:0;height:0;min-width:100%;max-width:100%;min-height:100%;max-height:100%\" sizes=\"100vw\" srcset=\"https:\/\/thepointsguy.global.ssl.fastly.net\/us\/originals\/2023\/12\/taxiway-CLT.jpg?width=640 640w, https:\/\/thepointsguy.global.ssl.fastly.net\/us\/originals\/2023\/12\/taxiway-CLT.jpg?width=750 750w, https:\/\/thepointsguy.global.ssl.fastly.net\/us\/originals\/2023\/12\/taxiway-CLT.jpg?width=828 828w, https:\/\/thepointsguy.global.ssl.fastly.net\/us\/originals\/2023\/12\/taxiway-CLT.jpg?width=1080 1080w, https:\/\/thepointsguy.global.ssl.fastly.net\/us\/originals\/2023\/12\/taxiway-CLT.jpg?width=1200 1200w, https:\/\/thepointsguy.global.ssl.fastly.net\/us\/originals\/2023\/12\/taxiway-CLT.jpg?width=1920 1920w, https:\/\/thepointsguy.global.ssl.fastly.net\/us\/originals\/2023\/12\/taxiway-CLT.jpg?width=2048 2048w, https:\/\/thepointsguy.global.ssl.fastly.net\/us\/originals\/2023\/12\/taxiway-CLT.jpg?width=3840 3840w\" src=\"https:\/\/thepointsguy.global.ssl.fastly.net\/us\/originals\/2023\/12\/taxiway-CLT.jpg?width=3840\"\/><\/noscript><\/span><\/div><figcaption class=\"jsx-4252866712 figcaption\">SEAN CUDAHY\/THE POINTS GUY<\/figcaption><\/figure>\n<p><a id=\"alaska-airlines\" class=\"jsx-3480274316 anchor\"\/><\/p>\n<h2 class=\"jsx-3480274316\">Alaska Airlines<\/h2>\n<h3>Commitments for controllable cancellations<\/h3>\n<ul>\n<li>Rebook passenger on same airline at no additional cost<\/li>\n<li>Rebook passenger on another airline at no additional cost<\/li>\n<li>Meal or meal cash\/voucher when cancellation results in passenger waiting for three hours or more for new flight<\/li>\n<li>Complimentary hotel accommodations for any passenger affected by an overnight cancellation<\/li>\n<li>Complimentary ground transportation to and from hotel for any passenger affected by an overnight cancellation<\/li>\n<li>Credit\/travel voucher and\/or frequent flyer miles when cancellation results in passenger waiting three hours or more from the scheduled departure time<\/li>\n<\/ul>\n<div class=\"&#10;        EmailSignUp_container__70lh2&#10;        undefined&#10;        EmailSignUp_isLoading__zGkU5&#10;      \"><picture class=\"EmailSignUp_graphic__AEA5s\"><source media=\"screen and (max-width: 767px)\" srcset=\"\/images\/EmailSignUp\/daily-mob.svg\"\/><img decoding=\"async\" alt=\"\" src=\"https:\/\/thepointsguy.com\/images\/EmailSignUp\/daily-dt.svg\"\/><\/picture>\n<div class=\"EmailSignUp_form__cnneL\">\n<p>Daily Newsletter<\/p>\n<p>Reward your inbox with the TPG Daily newsletter<\/p>\n<p>Join over 700,000 readers for breaking news, in-depth guides and exclusive deals from TPG\u2019s experts<\/p>\n<\/div>\n<\/div>\n<h3>Commitments for controllable delays<\/h3>\n<ul>\n<li>Rebook passenger on same airline at no additional cost for significant delays<\/li>\n<li>Rebook passenger on another airline at no additional cost for significant delays<\/li>\n<li>Meal or meal cash\/voucher when flight delay results in passenger waiting three hours or more<\/li>\n<li>Complimentary hotel accommodations for any passenger affected by an overnight delay<\/li>\n<li>Complimentary ground transportation to and from hotel for any passenger affected by an overnight delay<\/li>\n<li>Credit\/travel voucher and\/or frequent flyer miles when cancellation results in passenger waiting three hours or more from the scheduled departure time<\/li>\n<\/ul>\n<p><a id=\"allegiant-air\" class=\"jsx-3480274316 anchor\"\/><\/p>\n<h2 class=\"jsx-3480274316\">Allegiant Air<\/h2>\n<h3>Commitments for controllable cancellations<\/h3>\n<ul>\n<li>Rebook passenger on same airline at no additional cost<\/li>\n<li>Meal or meal cash\/voucher when cancellation results in passenger waiting for three hours or more for new flight<\/li>\n<li>Complimentary hotel accommodations for any passenger affected by an overnight cancellation<\/li>\n<li>Complimentary ground transportation to and from hotel for any passenger affected by an overnight cancellation<\/li>\n<\/ul>\n<h3>Commitments for controllable delays<\/h3>\n<ul>\n<li>Rebook passenger on same airline at no additional cost for significant delays<\/li>\n<li>Meal or meal cash\/voucher when flight delay results in passenger waiting three hours or more<\/li>\n<li>Complimentary hotel accommodations for any passenger affected by an overnight delay<\/li>\n<li>Complimentary ground transportation to and from hotel for any passenger affected by an overnight cancellation<\/li>\n<\/ul>\n<p><a id=\"american-airlines\" class=\"jsx-3480274316 anchor\"\/><\/p>\n<h2 class=\"jsx-3480274316\">American Airlines<\/h2>\n<h3>Commitments for controllable cancellations<\/h3>\n<ul>\n<li>Rebook passenger on same airline at no additional cost<\/li>\n<li>Rebook passenger on another airline at no additional cost<\/li>\n<li>Meal or meal cash\/voucher when cancellation results in passenger waiting for three hours or more for new flight<\/li>\n<li>Complimentary hotel accommodations for any passenger affected by an overnight cancellation<\/li>\n<li>Complimentary ground transportation to and from hotel for any passenger affected by an overnight cancellation<\/li>\n<\/ul>\n<h3>Commitments for controllable delays<\/h3>\n<ul>\n<li>Rebook passenger on same airline at no additional cost for significant delays<\/li>\n<li>Rebook passenger on another airline at no additional cost for significant delays<\/li>\n<li>Meal or meal cash\/voucher when flight delay results in passenger waiting three hours or more<\/li>\n<li>Complimentary hotel accommodations for any passenger affected by an overnight delay<\/li>\n<li>Complimentary ground transportation to and from hotel for any passenger affected by an overnight delay<\/li>\n<\/ul>\n<p><a id=\"delta-air-lines\" class=\"jsx-3480274316 anchor\"\/><\/p>\n<h2 class=\"jsx-3480274316\">Delta Air Lines<\/h2>\n<h3>Commitments for controllable cancellations<\/h3>\n<ul>\n<li>Rebook passenger on same airline at no additional cost<\/li>\n<li>Rebook passenger on another airline at no additional cost<\/li>\n<li>Meal or meal cash\/voucher when cancellation results in passenger waiting for three hours or more for new flight<\/li>\n<li>Complimentary hotel accommodations for any passenger affected by an overnight cancellation<\/li>\n<li>Complimentary ground transportation to and from hotel for any passenger affected by an overnight cancellation<\/li>\n<\/ul>\n<h3>Commitments for controllable delays<\/h3>\n<ul>\n<li>Rebook passenger on same airline at no additional cost for significant delays<\/li>\n<li>Rebook passenger on another airline at no additional cost for significant delays<\/li>\n<li>Meal or meal cash\/voucher when flight delay results in passenger waiting three hours or more<\/li>\n<li>Complimentary hotel accommodations for any passenger affected by an overnight delay<\/li>\n<li>Complimentary ground transportation to and from hotel for any passenger affected by an overnight delay<\/li>\n<\/ul>\n<p><a id=\"frontier-airlines\" class=\"jsx-3480274316 anchor\"\/><\/p>\n<h2 class=\"jsx-3480274316\">Frontier Airlines<\/h2>\n<h3>Commitments for controllable cancellations<\/h3>\n<ul>\n<li>Rebook passenger on same airline at no additional cost<\/li>\n<li>Meal or meal cash\/voucher when cancellation results in passenger waiting for three hours or more for new flight<\/li>\n<\/ul>\n<h3>Commitments for controllable delays<\/h3>\n<ul>\n<li>Rebook passenger on same airline at no additional cost for significant delays<\/li>\n<li>Meal or meal cash\/voucher when flight delay results in passenger waiting three hours or more<\/li>\n<\/ul>\n<p><a id=\"hawaiian-airlines\" class=\"jsx-3480274316 anchor\"\/><\/p>\n<h2 class=\"jsx-3480274316\">Hawaiian Airlines<\/h2>\n<h3>Commitments for controllable cancellations<\/h3>\n<ul>\n<li>Rebook passenger on same airline at no additional cost<\/li>\n<li>Rebook passenger on another airline at no additional cost<\/li>\n<li>Meal or meal cash\/voucher when cancellation results in passenger waiting for three hours or more for new flight<\/li>\n<li>Complimentary hotel accommodations for any passenger affected by an overnight cancellation<\/li>\n<li>Complimentary ground transportation to and from hotel for any passenger affected by an overnight cancellation<\/li>\n<\/ul>\n<h3>Commitments for controllable delays<\/h3>\n<ul>\n<li>Rebook passenger on same airline at no additional cost for significant delays<\/li>\n<li>Meal or meal cash\/voucher when flight delay results in passenger waiting three hours or more<\/li>\n<li>Complimentary hotel accommodations for any passenger affected by an overnight delay<\/li>\n<li>Complimentary ground transportation to and from hotel for any passenger affected by an overnight delay<\/li>\n<\/ul>\n<p><a id=\"jet-blue\" class=\"jsx-3480274316 anchor\"\/><\/p>\n<h2 class=\"jsx-3480274316\">JetBlue<\/h2>\n<h3>Commitments for controllable cancellations<\/h3>\n<ul>\n<li>Rebook passenger on same airline at no additional cost<\/li>\n<li>Rebook passenger on another airline at no additional cost<\/li>\n<li>Meal or meal cash\/voucher when cancellation results in passenger waiting for three hours or more for new flight<\/li>\n<li>Complimentary hotel accommodations for any passenger affected by an overnight cancellation<\/li>\n<li>Complimentary ground transportation to and from hotel for any passenger affected by an overnight cancellation<\/li>\n<li>Credit\/travel voucher when cancellation results in passenger waiting three hours or more beyond scheduled departure time<\/li>\n<\/ul>\n<h3>Commitments for controllable delays<\/h3>\n<ul>\n<li>Rebook passenger on same airline at no additional cost for significant delays<\/li>\n<li>Rebook passenger on another airline at no additional cost for significant delays<\/li>\n<li>Meal or meal cash\/voucher when flight delay results in passenger waiting three hours or more<\/li>\n<li>Complimentary hotel accommodations for any passenger affected by an overnight delay<\/li>\n<li>Complimentary ground transportation to and from hotel for any passenger affected by an overnight delay<\/li>\n<li>Credit\/travel voucher when delay results in passenger waiting three hours or more beyond scheduled departure time<\/li>\n<\/ul>\n<p><a id=\"southwest-airlines\" class=\"jsx-3480274316 anchor\"\/><\/p>\n<h2 class=\"jsx-3480274316\">Southwest Airlines<\/h2>\n<h3>Commitments for controllable cancellations<\/h3>\n<ul>\n<li>Rebook passenger on same airline at no additional cost<\/li>\n<li>Meal or meal cash\/voucher when cancellation results in passenger waiting for three hours or more for new flight<\/li>\n<li>Complimentary hotel accommodations for any passenger affected by an overnight cancellation<\/li>\n<li>Complimentary ground transportation to and from hotel for any passenger affected by an overnight cancellation<\/li>\n<\/ul>\n<h3>Commitments for controllable delays<\/h3>\n<ul>\n<li>Rebook passenger on same airline at no additional cost for significant delays<\/li>\n<li>Meal or meal cash\/voucher when flight delay results in passenger waiting three hours or more<\/li>\n<li>Complimentary hotel accommodations for any passenger affected by an overnight delay<\/li>\n<li>Complimentary ground transportation to and from hotel for any passenger affected by an overnight delay<\/li>\n<\/ul>\n<p><a id=\"spirit-airlines\" class=\"jsx-3480274316 anchor\"\/><\/p>\n<h2 class=\"jsx-3480274316\">Spirit Airlines<\/h2>\n<h3>Commitments for controllable cancellations<\/h3>\n<ul>\n<li>Rebook passenger on same airline at no additional cost<\/li>\n<li>Meal or meal cash\/voucher when cancellation results in passenger waiting for three hours or more for new flight<\/li>\n<li>Complimentary hotel accommodations for any passenger affected by an overnight cancellation<\/li>\n<li>Complimentary ground transportation to and from hotel for any passenger affected by an overnight cancellation<\/li>\n<\/ul>\n<h3>Commitments for controllable delays<\/h3>\n<ul>\n<li>Rebook passenger on same airline at no additional cost for significant delays<\/li>\n<li>Meal or meal cash\/voucher when flight delay results in passenger waiting three hours or more<\/li>\n<li>Complimentary hotel accommodations for any passenger affected by an overnight delay<\/li>\n<li>Complimentary ground transportation to and from hotel for any passenger affected by an overnight cancellation<\/li>\n<\/ul>\n<p><a id=\"united-airlines\" class=\"jsx-3480274316 anchor\"\/><\/p>\n<h2 class=\"jsx-3480274316\">United Airlines<\/h2>\n<h3>Commitments for controllable cancellations<\/h3>\n<ul>\n<li>Rebook passenger on same airline at no additional cost<\/li>\n<li>Rebook passenger on another airline at no additional cost<\/li>\n<li>Meal or meal cash\/voucher when cancellation results in passenger waiting for three hours or more for new flight<\/li>\n<li>Complimentary hotel accommodations for any passenger affected by an overnight cancellation<\/li>\n<li>Complimentary ground transportation to and from hotel for any passenger affected by an overnight cancellation<\/li>\n<\/ul>\n<h3>Commitments for controllable delays<\/h3>\n<ul>\n<li>Rebook passenger on same airline at no additional cost for significant delays<\/li>\n<li>Rebook passenger on another airline at no additional cost for significant delays<\/li>\n<li>Meal or meal cash\/voucher when flight delay results in passenger waiting three hours or more<\/li>\n<li>Complimentary hotel accommodations for any passenger affected by an overnight delay<\/li>\n<li>Complimentary ground transportation to and from hotel for any passenger affected by an overnight delay<\/li>\n<\/ul>\n<p><a id=\"family-seating-dashboard\" class=\"jsx-3480274316 anchor\"\/><\/p>\n<h2 class=\"jsx-3480274316\">Family seating dashboard<\/h2>\n<p>In early 2023, the DOT added another aspect to its air travel consumer dashboard: a section that evaluates whether airlines \u2014 to the DOT&#8217;s liking \u2014 guarantee fee-free family seating.<\/p>\n<p>The specific standard is that the airline guarantees &#8220;adjacent seats for child 13 or under and an accompanying adult at no additional cost for all fare types.&#8221;<\/p>\n<p>Only three of the 10 U.S. airlines the agency evaluated passed:<\/p>\n<ul>\n<li>Alaska Airlines<\/li>\n<li>American Airlines<\/li>\n<li>JetBlue<\/li>\n<\/ul>\n<p>However, there are a few caveats to consider here. Southwest Airlines has open seating and allows up to two adults traveling with a child age six or younger to board early as part of the &#8220;Family Boarding&#8221; group; this group boards after the A Group is on the plane (at which point there typically will be plenty of adjacent seats remaining).<\/p>\n<p>Delta Air Lines says it &#8220;strives to seat family members together upon request&#8221; and urges travelers who can&#8217;t find seats together online to contact the airline&#8217;s reservations desk. And United Airlines this year <a href=\"https:\/\/thepointsguy.com\/news\/new-united-family-seating-policy\/\" rel=\"noopener\" target=\"_blank\">touted its new seat assignment technology<\/a> designed to seat parents together with children under age 12.<\/p>\n<p><a id=\"bottom-line\" class=\"jsx-3480274316 anchor\"\/><\/p>\n<h2 class=\"jsx-3480274316\">Bottom line<\/h2>\n<p>The significance of the DOT&#8217;s dashboard is less about the actual dashboard \u2014 though that can certainly be helpful for consumers when booking a flight.<\/p>\n<p>The process of creating the dashboard required airlines to formally clarify some of their existing policies, which, in the department&#8217;s view, makes them more enforceable. For example, say a flight is canceled due to a mechanical issue and a passenger files a formal complaint that the airline did not provide a hotel voucher. If the airline has previously said it provides hotel vouchers, the DOT believes it has more power to take action against the airline.<\/p>\n<p>Again, though, remember that these cancellation and delay guarantees apply to &#8220;controllable&#8221; disruptions, where the airline is technically at fault. This means a snowstorm or thunderstorm generally won&#8217;t earn you coverage for that extra hotel night or meal. That&#8217;s where you may want to consider booking your flight with a <a href=\"https:\/\/thepointsguy.com\/credit-cards\/travel-insurance\/\" rel=\"noopener\" target=\"_blank\">credit card that includes travel insurance<\/a> protections.<\/p>\n<p><strong>Related reading:<\/strong><\/p>\n<\/div>\n","protected":false},"excerpt":{"rendered":"<p>The cost of flight delays or cancellations can quickly add up. On top of the inconvenience of being stuck in an airport for hours on end, missing a family gathering or a day of vacation, flight disruptions can get expensive \u2014 from extra meals at the airport to, in the worst cases, an unexpected night 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